HandsFreeLink System Symptom Troubleshooting - HFL does not respond
HFL does not respond
NOTE:
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You must be able to duplicate the customer's concern to successfully diagnose the problem. If you cannot duplicate the issue, have the customer demonstrate it. |
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Check the connectors for poor connections or loose terminals. |
1. |
Cell phone connection check (known-good phone):
Cell phone connection check (known-good phone)
?1. |
Pair a known-good cell phone with Bluetooth to the customer's vehicle. | |
Can you pair the cell phone?
2. |
Operation check (microphone):
Operation check (microphone)
?1. |
Make a call to someone for testing, and check the microphone is properly working. | |
Is the microphone working?
3. |
Cell phone connection check (customer's phone):
Cell phone connection check (customer's phone)
?1. |
Disconnect the paired known-good cell phone. |
?2. |
Pair the customer's cell phone with Bluetooth to the customer's vehicle. | |
Can you pair the cell phone, and does it operate normally?
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The HFL system is OK at this time. Inquire if there are any known issues for the problem.? |
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The customer's cell phone is defective or not compatible.? |
4. |
Audio panel check (substitution):
Audio panel check (substitution)
?1. |
Turn the vehicle to the OFF (LOCK) mode. |
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Does the symptom go away?
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Replace the audio panel.? |
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