Navigation System Symptom Troubleshooting - GPS icon is white or not shown
GPS icon is white or not shown
NOTE:
Check the vehicle battery condition first.
Check the GPS signal reception in an open area.
Check the connectors for poor connections or loose terminals.
1.
Problem verification:

Problem verification
?1.
Park the vehicle in an open area.

?2.
Press the engine start/stop button to select the ON mode.

?3.
Check the GPS icon on the map screen.

Is the GPS icon white or missing?

     
YES
     
     
     
The failure is duplicated, go to step 2.
     
NO
     
     
     
Intermittent failure, the system is OK at this time.?
2.
Determine possible failure area (accessories, others):

Determine possible failure area (accessories, others)
?1.
Press the engine start/stop button to select the OFF mode.

?2.
Check for aftermarket metallic window tint on the front window and electronic aftermarket accessories (possibly hidden) mounted near the GPS antenna or the audio-navigation unit.

Is there aftermarket metallic window tint or electronic accessories?

     
YES
     
     
     
Remove tint or the accessories, and recheck.?
     
NO
     
     
     
Go to step 3.
3.
DTC check:

DTC check
?1.
Check for hard error codes.

Are there any navigation DTCs indicated?

     
YES
     
     
     
Go to indicated DTC's troubleshooting.?
     
NO
     
     
     
Go to step 4.
4.
Determine possible failure area (reception, others):

Determine possible failure area (reception, others)
?1.
Go into the System Diagnostic Mode, and use the GPS Information diagnosis to check the GPS reception.

Are there 4 or more GPS satellite icon displayed?

     
YES
     
     
     
Go to step 5.
     
NO
     
     
     
Move the vehicle (make sure you're in an open area away from buildings, power lines, other vehicles, and any other sources of strong magnetic fields), and recheck. Make sure that other vehicles with navigation receive a signal in the same location under the same conditions.?
5.
GPS antenna check (substitution):

GPS antenna check (substitution)
?1.
Press the engine start/stop button to select the OFF mode.

?2.
Substitute a known-good GPS antenna, and recheck.

Does the symptom go away?

     
YES
     
     
     
Replace the original GPS antenna.?
     
NO