HandsFreeLink System Symptom Troubleshooting - The HFL does not work Phone book, TXT/E-mail
The HFL does not Phone book, TXT/E-mail
NOTE:
Check the vehicle battery condition first.
Before you troubleshoot, make sure to follow the General Troubleshooting Information.
Once the symptom is duplicated, contact the HFL customer service at 888-528-7876. Many HFL issues are related to the cell phone and not the HFL system.
Make sure the cell phone is properly paired.
See if you can duplicate the symptom in a known-good vehicle under the same conditions. If you can, it is probably a characteristic of the system.
Always use the customer's cell phone to successfully diagnose the problem.
Check the connectors for poor connections or loose terminals.
1.
Problem verification: 1

Problem verification 1
?1.
Check if customer's concern is duplicated.

Can the customer's concern be duplicated?

     
YES
     
     
     
The failure is duplicated, go to step 2.
     
NO
     
     
     
Intermittent failure, the system is OK at this time.?
2.
DTC check:

DTC check
?1.
Check for HFL DTCs.

Are there any HFL DTCs indicated?

     
YES
     
     
     
Go to indicated HFL DTC troubleshooting.?
     
NO
     
     
     
Go to step 3.
3.
HFL diagnosis check:

HFL diagnosis check
?1.
Select the HFL in the Unit Check menu, and check HFL status.

Is HFL OK indicated?

     
YES
     
     
     
Go to step 6.
     
NO
     
     
     
Go to step 4.
4.
Open wire check (USB lines):

Open wire check (USB lines)
?1.
Press the engine start/stop button to select the OFF mode.

?2.
Disconnect the following connector.

?3.
Check for continuity between test points 1 and 2.
Test condition
OFF mode
 
Audio-navigation unit connector J (5P): disconnected

Test circuit
Test point 1:
Audio-navigation unit connector J (5P)
Test point 2:
HandsFreeLink control unit connector B (5P)
USB GND
No. 1
No. 1
USB DATA+
No. 2
No. 3
USB DATA?
No. 3
No. 4
USB +B
No. 4
No. 2



Is there continuity?

     
YES
     
     
     
The USB wires are not open. Go to step 5.
     
NO
     
     
     
There is an open in the wire(s) between the audio-navigation unit and the HandsFreeLink control unit. Replace affected shielded harness.?
5.
Shorted wire check (USB lines) 1:

Shorted wire check (USB lines) 1
?1.
Check for continuity between test points 1 and 2.
Test condition
OFF mode
 
Audio-navigation unit connector J (5P): disconnected
 
HandsFreeLink control unit connector B (5P)

Test circuits
Connector: Audio-navigation unit connector J (5P)
Test point 1
Test points 2
USB SH to
USB GND, USB VBUS, USB DATA+, USB DATA?
No. 5
No. 1, No. 2, No. 3, No. 4
USB GND to
USB VBUS, USB DATA+, USB DATA?
No. 1
No. 2, No. 3, No. 4
USB VBUS to
USB DATA+, USB DATA?
No. 2
No. 3, No. 4
USB DATA+ to USB DATA?
No. 3
No. 4


Is there continuity between any of the terminals?

     
YES
     
     
     
Replace the USB adapter cable.
     
NO
     
     
     
6.
Bluetooth cell phone check (substitution):

Bluetooth cell phone check (substitution):
?1.
Press the engine start/stop button to select the OFF mode.

?2.
Substitute a known-good Bluetooth cell phone.

?3.
Pair the known-good cell phone.

Does the symptom go away?

     
YES
     
     
     
Intermittent failure, the system is OK at this time, or there could be an issue with the customer's phone.?
     
NO
     
     
     
The failure is duplicated, go to step 7.
7.
HandsFreeLink control unit check (substitution):

HandsFreeLink control unit check (substitution)
?1.
Press the engine start/stop button to select the OFF mode.

?2.
Substitute a known-good HandsFreeLink control unit.

?3.
Reconnect all the connectors, and recheck.

Does the symptom go away?

     
YES
     
     
     
Replace the original HandsFreeLink control unit.?
     
NO