HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work
Bluetooth audio does not work
NOTE:
Check the vehicle battery condition first.
Before you troubleshoot, make sure to follow the General Troubleshooting Information.
Make sure the cell phone with Bluetooth is Honda approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HFL customer service at 888-528-7876.
You must be able to duplicate the customer's concern to successfully diagnose the problem. If you cannot duplicate the issue, have the customer demonstrate it.
Once the symptom is duplicated, contact the HFL customer service at 888-528-7876. Many HFL issues are related to the cell phone and not the HFL system.
See if you can duplicate the symptom in a known-good vehicle under the same conditions. If you can, it is probably a characteristic of the system.
Always use the customer's cell phone to successfully diagnose the problem.
1.
Determine possible failure area (Audio unit, others):

Determine possible failure area (Audio unit, others)
?1.
Press the engine start/stop button to select the ON mode.

?2.
Press the AUDIO button to check if the audio display changes to the Bluetooth audio information screen.

Is the Bluetooth audio information displayed?

     
YES
     
     
     
Go to step 2.
     
NO
     
     
     
2.
Problem verification:

Problem verification
?1.
Pair an approved known-good cell phone with Bluetooth audio to the vehicle.

Can you pair an approved cell phone with Bluetooth audio?

     
YES
     
     
     
Intermittent failure, the system is OK at this time, or there could be an issue with the customer's cell phone. Recommend your customer contact the HFL customer service at 888-528-7876 to discuss approved phones and configuration issues.?
     
NO