|
HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal)
The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal)
NOTE:
|
|
|
|
|
The HFL volume affects both the prompts and the incoming calls. For example, if you turn down the volume during an incoming call, you also turn down the volume on the HFL prompts. Customer may turn down the volume because a call is loud, not realizing they turned down the HFL prompt volume. |
|
|
Check the connectors for poor connections or loose terminals. |
|
1. |
Determine possible failure area (audio system, HFL system):
Determine possible failure area (audio system, HFL system)
|
?1. |
Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode. |
|
?2. |
Check that the audio system is operating normally, from different audio sources (AM/FM and CD) and the speaker sound levels are normal. | |
Does the audio system work normally and is the audio output from the speaker normal when playing various audio sources?
|
2. |
Problem verification:
Problem verification
|
?1. |
Compare the voice prompts or the incoming call to a known-good vehicle of the same year/model/trim using the same volume settings. | |
Are the voice prompts or the incoming call volume and the clarity the same as the customer's vehicle?
|
|
|
Intermittent failure, the system is OK at this time.? |
|
|
|
The failure is duplicated, go to step 3. |
|
3. |
HandsFreeLink System Status check:
HandsFreeLink System Status check
|
HFL status all OK?
|
|
|
Intermittent failure, the system is OK at this time. If possible, have the customer demonstrate the issue.? |
|
|
|
|
|
|
|
|
|
|
|
| | 